Help Center

Don't hesitate to contact us if what you need to know isn't here.

Here are the answers to our most frequently asked questions.

When you create a guidebook with Hostfully, you’ll get a few advantages over what you can create from within Airbnb or any other bookings platform:We offer hosts a platform-agnostic solution. Many hosts we’ve interviewed use multiple paid (Airbnb, HomeAway, VRBO, etc) and free platforms (HouseSwapping, Couchsurfing) to attract and book guests. Using Hostfully takes the hassle out of managing multiple guidebooks across platforms.

We are focused exclusively on the in-stay experience. Unlike booking platforms, we don’t have to focus our efforts on earning money by increasing prices and bookings. Instead, we can focus on helping hosts provide better hospitality. This includes highlighting neighborhood favorites, local deals, and listing essentials like check-in and check-out.

Creating your first guidebook is free. If you want to create more than one guidebook, you can click on the Increase my Guidebook Limit button to sign up for Pro or an Enterprise account for Vacation Rental Management Companies.

There are three ways for you to share the guidebook with your guests:

If you have the guest’s email address, from the guidebook click Share on the top right of the page, then choose “Email to Guest”. This will open up your native mail application with the URL enclosed.
Send the url for your guidebook to your guest via email or text.
After the booking, you can send URLs through the Airbnb messaging platform.

Be sure to tell your guests that everything they need to know: how to get there, how to get in, how to get online and what to see and do, are in the guidebook.

The Our Place tab is made for you to add the other items that are unique to every home, like “how to do the laundry”, “how to operate the TV”, or “what to feed my elephant”.

You can create as many items as you like and add as much detail as necessary to inform your guests.  At the bottom of the Our Place tab, click Add a new sub-section.

We’ve included the most popular tours and activities in your city and added these to the Hostfully Recommends section. We offer those to your guests so that they can have a great experience. Your guests will see the Hostfully Recommends in a special section alongside your more personal, local recommendations. In some regions, your guests may get a special discount compared to regular ticket prices.

When your guests purchase a tour or activity through the Hostfully Recommendations section, Hostfully gets a small portion of that revenue. This helps us offset the cost of development, and the opportunity to offer our service for free. For now, this section is not editable.

When viewing the guidebook you want to print, click, “Preview” above the map on the right. Then choose Print Preview and print from your web browser.

For Recommendations: Edit the guidebook and go to the Recommendations tab. Scroll to the bottom of the page and click on “Re-order Recommendations”. On the right side of the window, click and hold the mouse down over the recommendation you want to move and drag it to where you want it to be.

For Home Information: Edit the guidebook and go to the Home Info tab. Scroll to the bottom of the page and click on “Re-order Sub-Sections”. On the right side of the window, click and hold the mouse down over the Home Info you want to move and drag it to where you want it to be.

To protect the privacy of our customers, we’ve blocked search engines like Google from detecting and analyzing your guidebook. This means that the only people who will see your guidebook are you and your guests (to whom you’ve sent the link). Hostfully will never share your guidebook or personal information.

We recommend that you never share highly confidential information like your lockbox code. Also, we are working on protecting hosts by requiring a guest login, which will add an extra layer of security.

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